TYPE:SalesMODEL:JettaYEAR:2024
This is my 4th lease with Curran and reason I keep returning is because of their friendliness and professionalism.
Average Score (220 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
10-18-2024
Hello, Donna! Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had such an excellent experience with our sales team and are glad to see that we could provide you with another great lease experience! Our goal is always to make sure every customer feels valued, respected, and happy with their car-buying or leasing experience at Curran VW. Thank you again for your kind words - we look forward to serving you in the future!
TYPE:ServiceMODEL:AtlasYEAR:2021
I had a seamless experience at Curran. My salesman, Eric, was great! He was knowledgeable, engaging and kind. He answered all of our questions and made the out of state purchase a breeze. The manager, Sean, was also available and helpful. And, Barbara, the finance woman was fantastic! She was able to get me a low rate and bundle the add-ons that I wanted. These professionals truly work as a team to provide excellent customer service!
TYPE:SalesMODEL:TaosYEAR:2024
Darius and the rest of the team were a pleasure to work with! I am so happy with my new lease and the terms.
10-15-2024
Thank you, Jaclyn! We're thrilled to hear that you had such a positive experience with our sales team and are excited for your new lease. If there's anything else we can do, please don't hesitate to reach out at (855) 822-3597 or email us at wecare@curranvw.net. Enjoy your new ride!
TYPE:ServiceMODEL:AtlasYEAR:2022
Lack of communication throughout the process was very frustrating. I called on two occasions to check on status, and the second time (not long before service closed for the evening), they said it was just finished and I should leave immediately in order to arrive before closing if I wanted to pick it up today. In all instances of getting service here, I feel like the people act like they are doing me a favor. Last time they told me the person in charge of my car went home sick so they lost track of things and that was why it took all day. This time it was supposed to be a morning appt but they said it was a very time consuming project so it would likely take the whole day. Have just lost confidence in them given the delivery and attitude of the people I am talking with. In fact I have driven VW cars for MANY years and am turning this in asap and getting a different car...much of the reason because the service is awful
10-14-2024
Hello, Victoria. Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your recent visit, particularly with the lack of communication and service delays. We understand how important clear, timely updates are, and we regret that this was not your experience. Your concerns about the overall attitude and the handling of your car are equally concerning to us, and we’re committed to addressing these issues. We value your loyalty to VW and are genuinely sorry that our service has led you to consider changing vehicles. Please know that we take your feedback seriously and are making efforts to improve our communication, efficiency, and overall customer care. If there’s anything we can do to make this right, or if you’d like to discuss your experience further, please don’t hesitate to reach out to us at (855) 822-3597 or via email at wecare@curranvw.net. We’d appreciate the chance to restore your confidence in us.
TYPE:SalesMODEL:AtlasYEAR:2024
Nick, Gianni and Barbara made the experience very easy for me. They are all very knowledgeable and friendly, and helped me get into my next car very simply.
10-14-2024
Thank you so much, Patricia! We're thrilled to hear that our team was able to make your car-buying experience as smooth and stress-free as possible. It's great to know that Nick, Gianni, and Barbara were all helpful and friendly throughout the process. If there's anything else we can do for you in the future, please don't hesitate to reach out! Thank you again for choosing us - we hope you enjoy your new car!
TYPE:ServiceMODEL:JettaYEAR:2020
The service staff were very courteous and accommodating. The appointment went smooth and they called me and kept me informed on the progress.
10-12-2024
Thank you, Joseph! We're glad to hear that our service team was able to provide a positive experience for you. Our goal is always to make sure our customers feel taken care of and informed throughout their visit with us, so we appreciate your feedback. If there's anything else we can do in the future, please don't hesitate to let us know!
TYPE:ServiceMODEL:AtlasYEAR:2022
No option to talk to a human. Impossible to get an issue resolved.
10-11-2024
Hello, Andrea! It seems like you may have contacted us over the weekend. We have live, on-site receptionists available from 9:00 AM to 5:00 PM, Monday to Friday. If you called on a Saturday, our automated system asks you to press "2" for service. Regardless, we apologize if this was not the experience you had. If there's anything else we can do, please reach out to us directly at (855) 822-3597 or email us at wecare@curranvw.net. We’ll make sure your issue gets to the right department or person.
TYPE:ServiceMODEL:GolfYEAR:2019
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
The personnel in sales and service are very knowledgable and willing to re[eat how new cars work.
10-04-2024
Hello, Gladys! Thank you so much for taking the time to leave such a nice review about our sales and service team. We're thrilled that you found them to be knowledgeable and willing to help with any questions or concerns you may have had about your new car. That kind of excellent customer service is exactly what we strive for here at Curran Volkswagen, so thank you for recognizing their hard work! If there's anything else we can do in the future, please don't hesitate to reach out. Thank you again!