TYPE:ServiceMODEL:TiguanYEAR:2024
close to home and except forgone awful experience with my wife's Gulf TDI, service has been very good
Average Score (209 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-13-2025
Hello James, thank you for your review! We're sorry to hear about your previous experience with your wife's vehicle and we appreciate your kind words regarding the recent service you received from our team. We understand it's disappointing when a car wash is temporarily unavailable, but please don't hesitate to reach out to us at (855) 822-3597 or email us at wecare@curranvw.net with any further feedback or suggestions you may have. Thank you again for choosing Curran Volkswagen!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Great experience. Staff was very nice and helpful. It was a busy day but the only thing I'd like for them to add. After you signed all documents walk the customer to the car and ser them off.
09-09-2025
Hello, Wenroy! Thank you for taking the time to leave us such a wonderful review! We are thrilled that you had a great experience with our staff, and we appreciate your feedback regarding the paperwork process. We typically do walk customers out to their cars afterwards, so like you noted, there may have been some miscommunication between our employees on that busy day. We'll be sure to note the importance of this! Thank you again for choosing us, and we hope to see you in the future!
TYPE:ServiceMODEL:JettaYEAR:2024
Prompt service and assistance which is very much appreciated. Thank you.
09-09-2025
Hello James! We're glad to hear that you had a good experience with our service team. Our goal is always to provide excellent customer support, so it's great to know that we hit the mark for you. If there's anything else we can do in the future, please don't hesitate to let us know! Thank you again for your positive review and we hope to hear from you soon!
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2019
1) Technician took the time to make sure the item wasn't working properly & replaced it. 2) the Service Advisor took the time to inform us that our current Pre-Certified warranty was about to expire & We should talk to Barbarba about options. 3) Barbara took the time to inform us that getting another extended warranty wasn't really the best way, possibly leasing a new Jetta would be.
09-08-2025
Hello Susan, thank you for taking the time to leave such a detailed and positive review! We are thrilled to hear that our team provided excellent customer service throughout your visit. It's great that the technician took the time to diagnose the issue thoroughly and replace the faulty item without hesitation. We also appreciate your feedback regarding our Service Advisor informing you about your Pre-Certified warranty expiration and suggesting a conversation with Barbara for further options. Finally, we're glad that Barbara was able to offer valuable insights into potential solutions like leasing a new Jetta. Your kind words will definitely help us continue providing top-notch service in the future! Thank you again for choosing us, and we hope to see you back soon!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:SalesMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
I needed to get a new key fob for my car. When I went in to order I was told that it would take 3-5 days - it took 8. When I ordered I asked why the hard key wouldn't unlock my car. I was told sometimes they don't mill the keys correctly (keep in mind I bought the car from this dealership). So when the key finally arrived I was told it didn't include the hard key in the new Key Fob and that I should've been told to order that one. I specifically spoke to the parts and service areas together and no one mentioned this once. I then had to wait another 3-5 business days (8 days again) and had to rent a car for this period due to the service/parts areas mistake. This is unacceptable, especially considering I've bought 6 cars from this dealership....I definitely won't due to the lack of attention and unwillingness to reimburse me for any of the inconvenience. The service manager Sean was very polite and professional but I still didn't receive any compensation for the time and expense I had to endure from their mistake.
08-27-2025
Hello, Christopher. Thank you for taking time to share your feedback regarding your recent experience with our service department. We’re truly sorry to hear about the inconvenience caused by the delay in receiving your new key fob and the lack of communication throughout the process. It is not acceptable to have a 3-5 day turnaround that ends up taking 8 days, especially when there wasn't clear communication regarding an additional component needed for your key fob. Please reach out to our general manager Sean directly at (855) 822-3597 or email us at wecare@curranvw.net so that we can understand more about the situation and hopefully work towards a resolution. We value your loyalty as you’ve purchased six vehicles from our dealership in the past, and we apologize if we fell short of your expectations during this visit. Please know that your feedback is crucial in helping us improve our services moving forward.
TYPE:ServiceMODEL:TiguanYEAR:2019