TYPE:ServiceMODEL:AtlasYEAR:2024
I don’t feel like the dealership listens to me or explains things. Difficult to get someone on the phone or listen to me.
Average Score (226 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
08-11-2025
Hello, Carly. Thank you for taking time to leave us a review and we're sorry to hear about your recent experience with our service department. We strive every day to ensure that all of our customers have an enjoyable experience when they come in for service and it’s certainly not our intention to make anyone feel unheard or uninformed. I want you to know that your feedback is important to us and we are addressing the issues you raised. Please feel free to reach out to our service manager at (855) 822-3597 x127 or email us at wecare@curranvw.net so we can ensure your next visit meets your expectations. Thank you again for bringing this matter up, and we hope to hear from you soon!
TYPE:SalesMODEL:TiguanYEAR:2025
CVW keeps getting better with each year. Nick was amazing explaining all the new features in my 25 Tig and was so patient. Barb worked her magic on the finance side and explained all the warranty options and was through. Special shoutout to Jeff in Service for confirming the 25 Tig was the best vehicle right now for me. Thank you Sean Curran for all these loyalty programs for returning customers.
08-11-2025
Hello, Maureen! Thank you so much for taking the time to leave this review and we are thrilled to hear that your experience with our team has been consistently positive over the years. We strive every day to make sure each customer feels valued and supported throughout their car buying journey. It's great to see that Nick, Barb, Jeff, and Sean have all contributed to making your experience exceptional. Thank you for recognizing their efforts, as they are a key part of what makes our dealership special! We appreciate your loyalty and look forward to serving you in the future.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:SalesMODEL:JettaYEAR:2025
Everything was easy. Sales guy had the right temperament. Big help.
08-08-2025
Hello, Nolan. Thank you for taking the time to leave us a review! We're thrilled to hear that your experience with our sales team was so positive. Our goal is always to make sure every customer feels comfortable and supported throughout their car buying process, and it's great to hear that our sales team hit the mark for you. Thank you again for your kind words, and we hope to see you back soon!
TYPE:ServiceMODEL:TiguanYEAR:2021
Waiting area was clean, service was performed as expected
08-08-2025
Hello, Brian. Thank you for taking the time to leave us a review. We're glad to hear that the waiting area was clean and that your service was performed as expected. Our team always strives to provide excellent customer service and we're happy to hear that we hit the mark for you. If there's anything else we can do in the future, please don't hesitate to reach out!
TYPE:ServiceMODEL:AtlasYEAR:2024
Excellent service and people
08-02-2025
Hello, Javier. Thank you for taking the time to leave us a review! We're thrilled to hear that you had an excellent experience with our service and that our team provided excellent customer service. We strive every day to make sure our customers have the best possible experience when they come to us, so it means a lot to hear that we hit the mark for you. Thank you again for your kind words, and we hope to see you again soon!
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2022
Service was fast, everyone was friendly
07-29-2025
Hello, Alison. Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with our service was excellent, and we appreciate your kind words about our team. It's always our goal to provide the best possible service, so it means a lot to us when customers like yourself are happy with the level of care and attention they receive. Thank you again for your positive feedback!
TYPE:SalesMODEL:TiguanYEAR:2025
Everyone I worked with (Todd, Tom, Barbara & John) was fantastic!
07-25-2025
Hello, Elisabeth! Thank you for taking the time to leave us a review. We're thrilled to hear that you had a great experience with our team. We strive to make sure every customer has a positive experience when they come to us, so it's great to hear that we hit the mark for you. If there's anything else we can do, please don't hesitate to reach out!
TYPE:SalesMODEL:Golf RYEAR:2025
Justin, Gianni and Barbara each treated me with the utmost respect and were very patient with me as my insurance agency messed up the totaling of my car. The fact that they did not hound me with phone calls was incredibly appreciated. When I have visited the dealership they are incredibly warm and always have a smile for me. I would highly recommend your dealership to others based on their completely friendly and always professional behavior.
07-25-2025
Hello Denis, thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an exceptional experience with our sales team - Gianni, Barbara, and Justin - and we appreciate your kind words about their professionalism and patience throughout your car-buying process. It's always been our goal to provide excellent customer service, so it means a lot when customers like yourself take the time to acknowledge our efforts. Thank you again for choosing us; we hope to see you around!