The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Christopher P.08-27-2025
TYPE:ServiceMODEL:JettaYEAR:2019
I needed to get a new key fob for my car. When I went in to order I was told that it would take 3-5 days - it took 8. When I ordered I asked why the hard key wouldn't unlock my car. I was told sometimes they don't mill the keys correctly (keep in mind I bought the car from this dealership). So when the key finally arrived I was told it didn't include the hard key in the new Key Fob and that I should've been told to order that one. I specifically spoke to the parts and service areas together and no one mentioned this once. I then had to wait another 3-5 business days (8 days again) and had to rent a car for this period due to the service/parts areas mistake. This is unacceptable, especially considering I've bought 6 cars from this dealership....I definitely won't due to the lack of attention and unwillingness to reimburse me for any of the inconvenience. The service manager Sean was very polite and professional but I still didn't receive any compensation for the time and expense I had to endure from their mistake.
08-27-2025
Hello, Christopher. Thank you for taking time to share your feedback regarding your recent experience with our service department. We’re truly sorry to hear about the inconvenience caused by the delay in receiving your new key fob and the lack of communication throughout the process. It is not acceptable to have a 3-5 day turnaround that ends up taking 8 days, especially when there wasn't clear communication regarding an additional component needed for your key fob. Please reach out to our general manager Sean directly at (855) 822-3597 or email us at wecare@curranvw.net so that we can understand more about the situation and hopefully work towards a resolution. We value your loyalty as you’ve purchased six vehicles from our dealership in the past, and we apologize if we fell short of your expectations during this visit. Please know that your feedback is crucial in helping us improve our services moving forward.
Joanne R.08-22-2025
TYPE:ServiceMODEL:TiguanYEAR:2019
Stacie C.08-21-2025
TYPE:ServiceMODEL:JettaYEAR:2023
everyone was so friendly and helpful - thank you
08-23-2025
Hello Stacie! Thank you for taking the time to leave us such an amazing review. We're thrilled to hear that our team provided excellent customer service, and we appreciate your kind words. Our goal is always to make sure every customer has a positive experience at Curran Volkswagen, so it means a lot to us when we receive feedback like yours! Thank you again for choosing us, and we hope to see you back soon!
Aaron K.08-18-2025
TYPE:ServiceMODEL:ArteonYEAR:2023
Jesenia K.08-16-2025
TYPE:ServiceMODEL:TiguanYEAR:2020
The service crew is always knowledgeable and precise.
08-16-2025
Hello Jesenia. Thank you for taking the time to leave us such a sweet review! We're thrilled to hear that your experience with our service team has been consistently positive. Our goal is always to provide excellent customer care, and we’re glad it shows. If there’s anything else we can do, please don’t hesitate to reach out!
Dain C.08-16-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The staff was great. They were professional, friendly and knowledgeable.
08-16-2025
Hello, Dain! Thank you for taking the time to leave us such a wonderful review. We're thrilled that you had a positive experience with our service team. Our goal is always to provide excellent customer care, so it means a lot to hear that we hit the mark for you. If there's anything else we can do in the future, please don't hesitate to reach out.
Steven R.08-14-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
A/C only blowing hot air so brought in for service. Picked up the car and was told the issue was resolved. Drove off the lot with A/C still blowing hot air. Returned the next day and they told me the technician left early for the day so they couldn’t get me another appointment for a week.
08-15-2025
Hi, Steven. Thank you for sharing your experience with us. We understand how frustrating it is when the A/C still blows hot air after a service visit, especially when a test drive was noted on the paperwork. We’re sorry you had to return and that scheduling another appointment has been challenging. We’d like to look into this further and see what we can do to help expedite a resolution for your vehicle. Please give us a call at (855) 822‑3597 or email us at wecare@curranvw.net so we can discuss your situation and work toward getting you back on the road with a properly functioning A/C as soon as possible. Thank you again for bringing this to our attention, and we appreciate the opportunity to improve your experience.
Harold G.08-13-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Stacey M.08-11-2025
TYPE:ServiceMODEL:TaosYEAR:2024
Car was given back to us filthy dirty and damage/scuff on front bumper
08-11-2025
Thank you so much for taking the time to leave this review, Stacey. We're genuinely sorry to hear about your recent experience with our service department. Providing clean and undamaged vehicles is always our top priority, and we apologize if we fell short of your expectations during your visit. If you haven't already, please reach out to our service manager at (855) 822-3597 x127 or email us at wecare@curranvw.net so we can remedy this situation promptly. Thank you again for your letting us know about this incident.
Gladys C.08-10-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
professional, excellent and I am confident
08-11-2025
Hello, Gladys. Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an excellent experience with our service team and we appreciate your kind words about our staff. It means a lot to us when customers are happy with the level of professionalism and quality care they receive from our team, so thank you again for choosing us, and we hope to see you back in the future!
