TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Always a pleasure dealing with Eddie and Justin.
Average Score (209 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
07-19-2025
Thank you for your positive review, Dennis! We're thrilled to hear that you had a great experience with our service department and we appreciate your kind words about Eddie and Justin. It's always been our goal to provide excellent customer care like theirs. Thank you again for your support!
TYPE:ServiceMODEL:ID.4YEAR:2022
Quick and super courteous
07-18-2025
Hello, Gaye! Thank you for your review. We're thrilled to hear that you had a quick and pleasant experience with our service team. Our goal is always to provide excellent customer care and we're glad it shows! If there’s anything else we can do for you, please don’t hesitate to let us know.
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Great service department
07-18-2025
Hello Mark, thank you for your positive review! We're thrilled to hear that you had a great experience with our service department. Our team is committed to providing excellent customer care and we're glad it shows. If there's anything else we can do in the future, please don't hesitate to reach out.
TYPE:ServiceMODEL:AtlasYEAR:2024
Overall, process took a little longer than I would have liked, but really appreciate Sean (Curran) working with us to provide a loaner car which was so helpful considering the car that needed repairs is our family car and we have two kids under 3.
07-16-2025
Hello Joe, thank you for your kind words regarding your recent experience with our service department! We're thrilled to hear that Sean (Curran) helped make things easier for you by providing a loaner car while your vehicle was being repaired. Our team always strives to provide the best possible customer service and we're glad that we were able to meet your expectations this time around. If there's anything else we can do in the future, please don't hesitate to reach out! Thank you again for choosing us!
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2022
I just bought my pre owned vehicle less than three months ago. I have had the car worked on and it seems they keep for a bit of time w/ no loaner in sight or I have to come back two months later to schedule something major to be fixed to have a loaner. The hours of service is not great. The service guys are nice but there really no happiness in their job. You can see how they address people.
07-12-2025
Hello Michellene, thank you for bringing this issue up with us. We're truly sorry to hear about your recent experience with our service department and can completely understand how it could lead to your dissatisfaction. Our team is dedicated to providing excellent customer care and we apologize if we fell short of your expectations during your visit. Please feel free to reach out to our service manager at (855) 822-3597 or email us at wecare@curranvw.net so we can look into what happened and hopefully work towards a better experience in the future. We appreciate your feedback as it helps us improve our services moving forward.
TYPE:ServiceMODEL:AtlasYEAR:2018
Need more loner car
07-11-2025
Hello, Rodger. Thank you for taking the time to leave us a review. We're sorry to hear that you encountered an issue with our availability of loaner cars. Currently, loaner cars are available through Volkswagen on a limited basis; however, we will definitely pass along your feedback to them so they can look into increasing their availability in the future. If there's anything else we can do for you, please don't hesitate to let us know!
TYPE:SalesMODEL:JettaYEAR:2025
Excellent customer care began with an email Special June Sale Announcement for new 2025 VW's. Excellent Sales Manager's immediate response answered my internet query, then my further response per phone she assigned a Sales Consultant assisting further, both were professional, respectful, informative, honest, and dedicated to quality service. He interacted with the Service Department, receiving a reasonable quote for my former VW, if I decided whether using it for a trade, when I made my purchase. Finance person interacted as a harmonious team with same quality attributes listed with Final paperwork as did the Service Department co-ordinating my current 2015 Jetta SE's regular Service due, respecting my decision gifting my 2015 Jetta SE to a family member when taking delivery of my purchased 2025. Was given technology assistance before I drove my new 2025 Jetta SE home. Good follow-up a few days later if was pleased with my new Jetta, or needed any further new techniques assistance. Very positive experience interacting with all from Curran VW in Stratford CT.
07-08-2025
Hello, Carol! Thank you for taking the time to leave such a wonderful review about your recent experience at our dealership. We're thrilled to hear that you had excellent customer care from start to finish and we appreciate your kind words about our team. It means a lot to us when customers are happy with the level of service they receive from our staff, and we’re glad that you found them to be professional, respectful, informative, honest, and dedicated to quality service. We strive every day to provide just that! Thank you again for your review, and we hope to see you back at Curran VW soon!
TYPE:ServiceMODEL:AtlasYEAR:2021