Customer reVieWs

10-28-2024

Hello Johanna, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your recent visit, especially regarding the communication with our service advisor. We understand how concerning it is to experience issues with your dashboard and radio. Please be assured that your vehicle still has plenty of warranty left, with approximately 30,000 miles and half of the warranty period remaining. This gives us ample time to work together to resolve any ongoing problems. Currently, Volkswagen of America is aware of the radio and dashboard problems affecting some vehicles and is actively working on a solution. They have informed us that attempts at replacing the radio and other troubleshooting attempts have not been effective in fixing the issue. This means we know there isn't a current solution available yet. When we don't have an immediate answer, it's because the brand itself hasn't identified a definitive fix—not due to a lack of effort on our part. We value your business and would like the opportunity to improve your experience with us. Please give us a call at (855) 822-3597 and ask for Wayne, who would like to personally speak with you to resolve your concerns. We are committed to making sure you have a positive experience at our dealership. Thank you for your patience and understanding. Sincerely, Curran Volkswagen

10-28-2024

Thank you for sharing your feedback, Martin. We’re sorry to hear about the delay, as we strive to respond to all inquiries within 24 hours. It appears we haven’t received any incoming messages from you in our system, which may indicate a technical issue. Could you please reach out to us directly at wecare@curranvw.net or call (855) 822-3597? We want to make sure we address your concerns promptly. Thank you for giving us the opportunity to assist.

10-26-2024

Thank you so much, John! We're thrilled to hear that you had such a positive experience with our service department. Your feedback is invaluable to us, and we'll continue striving to provide the best possible customer service for all of our clients. Thank you again for choosing us - we look forward to serving you in the future!

10-25-2024

¡Gracias, Plinio! Estamos encantados de saber que nuestro equipo pudo brindar un excelente servicio y que está satisfecho con el trabajo realizado en su vehículo. Apreciamos mucho sus comentarios positivos y esperamos seguir ofreciendo un servicio al cliente de primera calidad en el futuro. ¡Gracias nuevamente por elegirnos!