Customer reVieWs

04-15-2025

Hello Kerri. We appreciate customer feedback and take claims about service quality seriously; however, in this instance, your statements require immediate clarification because they include several inaccuracies and unfounded allegations regarding our dealership. First, regarding your claim of "signs of vandalism": Upon inspecting your vehicle, our service technician recognized noticeable damage in specific interior areas frequently targeted in vandalism incidents, as "vandals believe these are the tracking systems," as we clearly stated in our documented text message to you. Given the nature and location of this interior damage, we communicated our reasonable concerns about possible vandalism. It is important to note that you explicitly responded and admitted in your reply that your "3 crazy kids" had "already broke the clamshell," and acknowledged that these interior marks and damage were most likely due to them "diving into the back seat." Your acknowledgment confirms that your vehicle already had significant interior damage when it arrived at our dealership, and clearly demonstrates that we did not cause or improperly cite damages in order to justify diagnostics. Any statements asserting otherwise are inaccurate and misleading. Second, regarding the shift boot trim damage: You mentioned a video recording that allegedly shows your car doors never opened by the tow truck driver. However, since you did not provide us with a functioning key at the time your vehicle arrived, it would have been necessary for the tow truck driver to physically enter your car upon arrival at our dealership to set the vehicle in neutral. Additionally, without a functional key, access to internal components or opening interior panels may have been necessary to safely move the vehicle into neutral position. Nonetheless, considering your previous admission of the interior damage caused by children, this raises further question regarding your vehicle's overall condition upon arrival at our dealership. Third, you claimed we never provided you with diagnostic test results. We consistently follow strict policies regarding transparency and always provide our customers with copies of diagnostic results, receipts, and assessments performed on their vehicles. If you misplaced your copy, you may simply contact our service department, and we would be more than happy to provide you with a duplicate document. Lastly, your comments about a perceived lack of trust cannot effectively be addressed if they are rooted in falsehoods or misinformation. We uphold transparency and integrity in our service practices and communications, as demonstrated by other reviews we receive. If you have genuine unresolved questions or further concerns, you are welcome to contact our Service Manager, Shawn Vaz, directly at (855) 822-3597. Thank you - Curran Volkswagen

04-16-2025

Hello, Craig. Thank you for taking the time to leave us feedback regarding your recent visit to our service department. While were happy to hear that you've had a good experience with our service department, we're sorry to hear about the ongoing issue with the pixelation on your VW Atlas screen. It's certainly not the experience we want any of our customers to have, and we appreciate you bringing it up. We understand how frustrating this can be, especially when multiple visits are needed to resolve an issue. Please feel free to reach out to us at (855) 822-3597 so that we can schedule a follow-up appointment to continue diagnosing the problem. We value your feedback and thank you again for choosing Curran VW.

04-14-2025

Hello Kristie, thank you so much for taking the time to leave us a five-star review! We're thrilled that your visit was quick and easy! Thank you again for choosing us; we hope to see you soon!